Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information.

2.3 Third-Party Sources

We may receive information about you from third-party sources such as business partners, marketing agencies, and analytics providers, but only where we have checked that these third parties either have your consent or are otherwise legally permitted to share your personal information with us.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service, updates, and marketing purposes
• Process transactions and send related information
• Find and prevent fraud, security issues, and technical issues
• Comply with legal obligations and enforce our legal rights

4. Disclosure of Your Information

We may share your information in the following situations:

4.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

4.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 With Your Consent

We may disclose your personal information for any purpose with your consent.

4.4 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.5 To Protect Rights

We may disclose your information to protect the vital interests, rights, safety, or property of Vital Balance, our customers, or others.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize our website and improve your experience. For more information about how we use cookies, please refer to our Cookie Policy.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Functional Cookies: Help perform certain functions like sharing content on social media, collecting feedback, and other third-party features
• Performance Cookies: Used to understand how visitors interact with the website
• Analytical Cookies: Understand and analyze the key performance indexes of the website to improve user experience
• Advertisement Cookies: Provide visitors with relevant ads and marketing campaigns

5.2 Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features or services of our website.

6. Third-Party Websites

Our website may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to access your personal information
• Right to rectify or correct inaccurate personal information
• Right to delete your personal information
• Right to restrict processing of your personal information
• Right to data portability
• Right to object to processing of your personal information
• Right to withdraw consent

To exercise these rights, please contact us using the contact information provided below.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: